Terms of Service

These terms govern your use of PageShield's managed WordPress hosting service. By subscribing, you agree to these terms.

1. The service

PageShield provides managed WordPress hosting including site provisioning, SSL certificates, DNS management, automated backups, uptime monitoring and security services as described on our website.

2. Your account

• You must provide accurate information when signing up.
• You are responsible for maintaining the security of your login links.
• You must not use the service to host illegal content or to conduct illegal activities.
• One subscription provides hosting for one WordPress site.

3. Payment

• Subscriptions are billed monthly in advance.
• Payment is processed securely by Stripe.
• All prices exclude VAT where applicable.
• You may cancel at any time from your dashboard. Your service continues until the end of the current billing period.

4. Uptime and service levels

We target 99.9% uptime for all hosted sites. The Business plan includes a formal SLA with service credits for downtime exceeding this target. Starter and Pro plans do not include an SLA but we operate to the same standards.

Scheduled maintenance windows are excluded from uptime calculations. We will provide reasonable advance notice of planned maintenance.

5. Backups

We run automated nightly backups and retain 30 days of restore points. While we take every precaution, you are responsible for maintaining your own independent backups for critical data. PageShield is not liable for data loss in the event that our backup system fails.

6. Acceptable use

You must not use PageShield to host:

• Content that is illegal under UK law.
• Spam or unsolicited commercial email.
• Malware, phishing pages or fraudulent content.
• Content that infringes third-party intellectual property rights.

We reserve the right to suspend or terminate accounts that violate these terms without refund.

7. Limitation of liability

PageShield's liability to you is limited to the amount paid in the 12 months prior to the event giving rise to the claim. We are not liable for indirect, consequential or loss of profit claims.

8. Termination

You may cancel your subscription at any time. Upon cancellation, your site and all associated data will be deprovisioned at the end of the billing period. Backup data is retained for 30 days after cancellation and then permanently deleted.

We may terminate your account immediately if you breach these terms.

9. Governing law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these terms, email us at hello@pageshield.co.uk.